Electronic Communications: While you visit Up The Creek Without A Promo or contact us via email, you are corresponding with us electronically. Once electronic communication happens, you are agreeing to receive electronic communications from us. Our leading form of electronic communication is through email or our website. By accepting our conditions, you are complying to all disclosures, publications and agreements that we may provide to you electronically that requires any communication to be in manuscript.
Payment Terms/Methods: Payment is due immediately upon confirmation of all orders. No orders will be processed without payment confirmation. If the payment method is declined, customers will be notified immediately to provide an alternative payment method accepted. No orders will be processed without authorized payment.
Visual Proofs: Once payment is received, each order processed will receive a visual proof, with an exception of non-customized orders. Visual proofs are provided within 24-72 business hours after order confirmation. At this time, all customers may make any changes to their liking within the products allowed limitations. Once customer’s approval has been received to proceed with production of their order, no changes to the order will be made. The order will be produced as provided in the approved visual proof.
Cancelling Orders: All orders may be cancelled before the order is placed into production. Once the order has been placed into production, the order may not be cancelled. Please reference our Cancellation Policy for further information.
Returns: Except in the case of manufacturing defects, we are unable to accept returns on personalized promotional items and custom orders. Once your logo or imprint is printed on the product we will not accept any returns.
In-Hand Date: If your order is needed by a specific date, this information must be provided initially at the time of your order or quotation request. If no date is provided, the order will be produced within the standard production times laid out for each order. Your order will be shipped according to your in-hand date. As long as an in-hand date is provided, your order will be received on or before your in-hand date. We understand the needs of your in-hand date and will ship your item on time. Please understand we do not have any control over delays with shipping carriers.
Delivery Schedule: Production calendar listed on the website is to be used as a reference tool only. Depending upon where the order is being delivered, your delivery will be adjusted accordingly. Up The Creek Without A Promo does not take responsibility for any delays caused by shipping carriers.
Shipping: All orders are shipped via UPS or FEDEX ground service unless otherwise indicated. Shipping costs are determined based on your zip code and the estimated weight of the order. If you have a preferred shipping method you would like to use, please kindly provide us your shipper account number. If the shipping costs differ, you will be notified and the order will be adjusted accordingly. At times, third party shipping companies are also used for better shipping estimates. This will be noted on your invoice. We understand the importance of delivering your order correctly. Shipping carriers may incur delays due to weather conditions, natural disasters or any uncontrollable. We will try our best to get your order to you in time, however, please understand we cannot control any delays caused by shipping carriers.
PMS color match: If you require an exact PMS color match, please inform us before your order goes into production. PMS charges are determined on the product and vary. Certain products may not have an exact PMS color match. These products will be closely matched as possible. You will be notified accordingly. Please reference our PMS Policy for further information.
Minimum order to process: The minimum order quantity is set by our suppliers. In come cases, you may order less than minimum with a fee.
Set-up Charge: All customized orders and quotations will incur a set up charge. Charges are determined by the individual product, artwork quantity and imprint colors.
Run Charge: Any orders that require additional imprint colors will incur a run charge for each color.
Product Availability: Product availability varies on a daily basis. We will try our best to accommodate all order needs according to inventory levels.
Sample Requests: While requesting samples, you may be asked for your UPS or FEDEX shipper account for freight estimates. If no shipper account is provided, your sample will be shipped via USPS.
Pre-Production Samples: Not all items are available for pre-production samples. If pre-production samples are available, costs will be associated.
Production: Production times vary by products. All productions times are counted by business days after visual proof approval has been received.
Artwork: Artwork must be in one of the following high resolution formats: .pdf | .eps | .ai.
Up The Creek Without A Promo has the right to alter, revise and amend the terms and conditions, processes, and policies at any time. Use of our website after any changes indicates your understanding and agreement to these polices as modified. If you have any questions, please contact us at 423-708-3678 Monday-Friday 9am – 6pm ET.